Privacy Policy

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Nishitetsu Travel Co., Ltd. [Personal Information Protection Policy]: Based on the Nishitetsu Group Corporate Philosophy, our company will continue to provide travel services that satisfy its customers. In addition to this corporate philosophy, we will establish and implement the following personal information protection management system in order to properly recognize the importance of personal information and strive to manage and operate the information appropriately.

Personal Information Protection Policy

1． Acquisition and Use of Personal Information

Personal information is acquired only within the scope of the intended purpose after clarifying the intended use. We will also develop internal management systems and take security measures to ensure that personal information is not used beyond the scope of its purpose of use.

2．Management and Protection of Personal Information

Personal information is strictly managed, and we will not disclose or provide data to third parties except with the consent of the customers, for justifiable reasons, or in accordance with laws and regulations. We also take security and corrective measures to prevent personal information from being leaked, lost, or harmed.

3．Supervision of the Entrusted Party

When our company outsources the business of handling personal information to another company, it instructs and supervises the company to ensure proper management in the same manner as our company.

4．Compliance with Laws and Regulations

We will comply with all applicable laws, national guidelines, and other norms regarding the personal information held by our company.

5．Response to Complaints and Consultations

We will establish the necessary system for complaints and consultations regarding personal information and take appropriate and prompt actions. In addition, if an individual wishes to disclose, revise, delete, or discontinue the use of personal information, we will promptly respond under laws and regulations and prescribed procedures.

6．Continued Improvement of the Management System and Mechanism of Personal Information Protection

For the protection of personal information, we shall formulate a personal information protection management system, conduct a periodic review, and strive to maintain proper management and for continuous improvement.

Enacted on October 1st, 2013
Last revised onApril 1st, 2022

Nishitetsu Travel Co., Ltd.
Nishitetsu Yakuin Building, 16 26, Yakuin 3, Chuo-ku, Fukuoka 810 - 0022
EIJIRO TANAKA, President and Chief Executive Officer

[Inquiries regarding Personal Information Protection]: IT Promotion Department, Nishitetsu Travel Co., Ltd.
TEL: 81-92-524-2211 contact form

Handling of Personal Information

1.Personal Information Protection Administrator

General Manager, IT Promotion Department, Nishitetsu Travel Co., Ltd. Contact Phone 092-521-1653

2．Purpose of Using Personal Information

Type of personal information	We use personal information for the following purposes
（1） Your Personal Information	・In order to arrange travel services provided by transportation and accommodation, etc., and to perform the procedures for receiving such　services, as well as the procedures for payment of the trip fee and provision of other travel services. ・To provide products and services of our company or our business partners. ・To process insurance-related services. ・To send information on services, campaigns, etc. ・To receive your Opinions and Comments. ・To make arrangements for passport and visa applications and receipt. ・To arrange immigration documents. ・For safety management. ・For sight-seeing and pick-up services. ・To prepare statistical data. ・For the convenience of customers shopping at souvenir shops in your travel destinations.
（2） Personal information of suppliers and other business partners	For business negotiations and business contacts, order receiving and billing services.
（3） Personal information of employees	To manage employee employment(Salary and tax administration, health care, pension and insurance administration, liaison, etc.).
（4） Personal Information About Recruiting Applicants	For the provision and communication of recruitment information, etc., and for recruitment work.
（5） Personal information related to inquiries, etc.	To respond to inquiries, etc.
（6） Personal information obtained indirectly from business partners	・In order to carry out the business described in (1), which has been entrusted.

※Items (1) through (5) above are personal information subject to disclosure (including personal data held under the Personal Information Protection Act).

※In addition to the above, in cases where the purpose of use is specified individually, in order to achieve the purpose of use, your information will be used.

3．Handling of credit card information

Our company handles credit card information as follows:

（1）Purpose of use: To settle payment for services purchased

（2）Name of person obtaining information: Nishitetsu Travel Co., Ltd.

（3）Information provided to: Each credit card company you used to make credit card payments

Additionally, to detect and prevent fraudulent use conducted by each card company, we will provide information such as name, phone number, email address, and information regarding the internet usage environment to the card issuing company used by the customer via electromagnetic means. If the card issuing company is located in a foreign country, this information may be transferred to the country of the respective issuing company. Since we cannot identify the card issuing company or the country in which it is located from the information collected from the customer, we are unable to provide the following information regarding personal information protection measures:

- The name of the foreign country where the provider is located.

- Information regarding the personal information protection system of that country.

- The personal information protection measures of the issuing company.

For more information regarding personal information protection systems in various countries, please refer to the website of the Personal Information Protection Commission (https://www.ppc.go.jp/). If the customer is a minor, they must obtain the consent of their parent or guardian before using this service.

4．Providing Personal Information

To the extent necessary and within the purpose of use, we will provide third parties with your name, ID, sex, age, address, telephone number, email address, passport information, credit card information, emergency contact information and other necessary personal information by electromagnetic means, etc., to transportation and accommodation service providers, agent arrangers, insurance companies, government offices, foreign diplomatic offices, souvenir shops in Japan and abroad. In addition to the cases listed above, we will not provide your personal information to third parties except in the following cases:

（1）With the consent of the principal

（2）Under laws and regulations

（3）Cases where it is necessary for the protection of the life, body or property of the person and the public, and where it is difficult to obtain the consent of the person

（4）Cases where it is particularly necessary for the improvement of public health or the promotion of the sound upbringing of children, and where it is difficult to obtain the consent of the principal

（5）Cases where it is necessary to cooperate with a state agency, a local government or a person entrusted by them in carrying out affairs prescribed by laws and regulations, and where obtaining the consent of the principal is likely to interfere with the performance of such affairs

（6）When the handling of personal information is entrusted in whole or in part to the extent necessary for the achievement of the Purpose of Use in order to conduct business smoothly

（7）We may use it jointly with companies in our group to the minimum extent necessary to develop new products and services, provide information, and communicate with customers. Personal information used jointly is managed by the person in charge of personal information protection and management at our company.
　　(Common use items)
　　　Email address, name, date of birth, sex, address, telephone number, ID and other identifying information, etc.

5．Entrustment of Personal Information

We may outsource all or part of the work of handling your personal information within the scope of the intended use to third parties. In this case, we will select the contractor in accordance with our company Standards and entrust him/her with personal information.

6．Providing Personal Information to a Third Party in a Foreign Country

（1）We may provide personal information to third parties in foreign countries.In this case, with your consent, we will provide personal information after informing you of the following:

①The country or region to which the services are provided Information will be provided to customers in brochures, travel conditions and itineraries, as well as on websites and via e-mail.

②Systems for the protection of personal information in the relevant country or region. Please refer to "Information on the Protection of Personal Information of Third Parties in Foreign Countries" on our company website.

（2）We sometimes entrusts personal information to a company located in a foreign country. Please refer to our company website "Information on the Protection of Personal Information of Third Parties in Foreign Countries" for information on the entrusted countries or regions and their systems for the protection of personal information.

7.Safety Management Measures for Personal Information

We strives to maintain accurate and up-to-date management of your personal information at all times and takes the following safety management measures.

（1）Formulation of Basic Policy
・In order to ensure the proper handling of personal information, the Company has formulated the Basic Policy for the Protection of Personal Information, which stipulates "compliance with relevant laws and guidelines, etc." and "contact points for complaints and consultations."

（2）Development of Regulations on Handling of Personal Information
・The Company has established Regulations on the Protection and Management of Personal Information regarding handling methods, responsible persons and persons in charge and their duties in the acquisition, use, provision and disposal of personal information.

（3）Organizational Safety Management Measures
・In addition to establishing a personal information protection manager at the head office, we have a personal information protection manager at all of our business sites, and we have established a system for reporting to the person in charge when we are aware of a fact or threat of violation of laws and regulations.
・We conduct periodic self-inspections of the handling status of personal information and conduct audits by auditors.
・When we entrust operations involving the handling of personal information, we specify matters concerning the handling of personal information in contracts, etc.

(4)Personal Safety Management Measures
・All employees are regularly trained on the handling of personal information.
・Matters related to the confidentiality of personal information are described in work rules, etc.

(5)Physical Safety Management Measures
・In addition to controlling the entry and exit of employees, we have established and implemented measures for the storage, management, disposal, etc. of electronic devices, electronic media, documents, etc. containing personal information. In addition, we have taken measures to prevent theft and loss.

(6)Technical Safety Management Measures
・Access control is implemented to limit the scope of databases handled by employees.
・A system has been introduced to protect information systems that handle personal information from unauthorized external access or unauthorized software, and measures such as information leakage necessary for communications involving personal information have been implemented.

(7)Understanding the External Environment
・When personal information is provided to a foreign country, necessary safety management measures are taken after understanding the systems for the protection of personal information in that country.

8．Use of cookies, etc.

We use cookies to improve our services and to make our services more convenient for our customers.The information you obtain through cookies does not include any personal information.　

・Using Google Analytics

In order to understand the usage of this website, this website is a service provided by Google.We use Google Analytics. Analytics uses cookies to analyze your use of our site, and we receive the results of that analysis to understand how you visit our site.

Google Analytics Terms of Service
http://www.google.com/analytics/terms/jp.html

Google Analytics opt-out add-on
https://tools.google.com/dlpage/gaoptout/?hl=ja

Google's Privacy Policy
https://policies.google.com/privacy?hl=ja

9.For residents of the EEA,

For those living in the EEA, the EU General Data Protection Regulation (Hereafter, "GDPR") will apply, so we will set out the basics for the handling of personal information in accordance with GDPR and describe your rights as follows:

(1)Handling of personal data

Details of how and why we handle your personal data, the types of personal data, and the provision of personal data to third parties are described in "2. Purpose of Use of Personal Information" "3. Credit Card Handling" and "4. Providing Personal Information" of this policy.

(2)Legal basis for handling

Personal data in our company will be used if any of the following conditions are met:

・With the customer's consent (including indirectly from business partners)

・ When necessary for the performance of the contract

・If necessary for the execution of procedures in response to the customer's request prior to the conclusion of the contract

・To comply with legal obligations

・When necessary for the pursuit of legitimate interests

(3)Your rights

You may exercise the following rights against our company:

・The right to request access to personal data

・Right to correct or delete personal data

・The right to restrict the processing of personal data

・The right to challenge the use of personal data

・The right to revoke consent to the use of personal data

・Right to data portability

(4)Retention period for personal data

Our company retains personal data only for as long as necessary to achieve its intended use. The specific retention period is determined by considering the purpose of obtaining and using personal information, the nature of personal information, and legal or business necessity.

(5)Transfer of personal data

When transferring EEA personal data outside the EEA, we may transfer your personal data to companies outside the country. In that case, we will transfer your personal data outside the EEA only if it is necessary to perform our contractual obligations with adequate security controls in place.

(6) Protection of personal data

Our company endeavors to take appropriate and reasonable security measures from a technical and organizational perspective to protect personal data. We are also working on data security in consideration of the risks associated with the use of personal data. This effort continues to be applied to protect personal data.

10．How to request disclosure, etc.

Requests for notification of the purpose of use, disclosure, correction, addition or deletion of contents, suspension of use, erasure and suspension of provision to third parties, or disclosure of records provided by third parties (Hereafter referred to as "request for disclosure, etc.") regarding personal information subject to disclosure held in our company, please contact the Contact Information Center.
We will respond in accordance with laws and regulations and our company regulations. As a general rule, we ask that you send a written request for disclosure by mail. We will also notify you of the results in writing. Please note that we will not accept any request from a third party other than you or your agent.

【Contact】: Inquiries, complaints and requests for disclosure of personal information are accepted below.
Nishitetsu Yakuin Building, 16 26, Yakuin 3, Chuo-ku, Fukuoka 810 - 0022
IT Promotion Department, Nishitetsu Travel Co., Ltd.
TEL:092-521-1653　
contact form

（1）Our company prescribed invoice: Personal information disclosure request

（2）How to verify your identity if you request it

Please enclose a copy of any of the following documents with your request.
・driver's license
・Passport
・Basic Resident Register Card
・health insurance card
・Other official documents for identification
※Please note that your permanent address should be up to your prefecture, and any information after that should be blacked out.

（3）How to identify yourself in case of a request by an agent

If the person making the request is an agent, in addition to the documents in (2), please enclose a copy of either of the documents certifying that you are an agent in (1) below or a copy of the documents certifying that you are an agent in (2).

① a document certifying that you are an agent

＜In the case of an agent authorized by the principal to make a request for disclosure, etc. ＞
the principal's power of attorney (original)

＜ If the agent is a legal representative of a minor＞
・a copy of the family register
・Resident card (with a description of your relationship)
・Other official documents confirming the authority of statutory representation

＜ If the agent is a legal representative of an adult ward ＞
・Certificate of Registered Matters Concerning Guardianship Registration, etc.
・Other official documents confirming the authority of statutory representation

② A copy of the document certifying the agent himself
・driver's license
・Passport
・health insurance card
・Resident card
・Basic Resident Register Card
※Please note that your permanent address should be up to your prefecture and any information after that should be blacked out.

（4）Fees and Payment Methods for Disclosure Requests

In the case of a request for notification of intended use and a request for disclosure, a fee of 1,000 yen will be paid by postage stamp or postal money order.

（5）How to respond to a "request for disclosure, etc."

As a general rule, we will respond to your request in writing (by letter mail).

11．Where to file complaints about the handling of personal information subject to disclosure

In our company, a notice from the principal or his or her agent of the purpose of use of the personal information subject to disclosure, open Disclosure, correction, addition or deletion, suspension of use, erasure or suspension of provision to third parties, etc. (hereinafter referred to as disclosure, etc.), we will take the following steps.

（1） Where to file complaints to our company about the handling of personal information.

Please refer to "10. How to request disclosure, etc."

（2）Name of the "authorized personal information protection organization" to which our company belongs and to whom complaints can be resolved

In accordance with Article 47 (1) of the Act on the Protection of Personal Information, our company is a certified personal information security. They are covered by the Japan Society for the Promotion of an Information Economy and Society, a public welfare organization.

Name of authorized personal information protection organization
Japan Society for the Promotion of the Information Economy and Society

a person to whom complaints are resolved: Certified Personal Information Protection Organization Office
Residence: Roppongi First Building, -9 -9, Roppongi 1, Minato-ku, Tokyo 106 0032
Phone: 03-5860-7565 (toll free: 0120-700-779)
(This is not an inquiry about products or services handled by our company.)

以上

Information on Protection of Personal Information of Third Parties in Foreign Countries

1．Information regarding the protection of personal information in foreign countries where a third party providing your personal information is located is as follows (Please check the schedule for specific country names.).

(1)GDPR (EU General Data Protection Regulation) countries and the UK (Personal Information Protection Commission designates these countries as foreign countries with systems for the protection of personal information that are recognized to have the same level of protection as Japan.)
　(Reference: Personal Information Protection Commission Notification No. 1 and No. 5 of 2019)

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Liechtenstein, Iceland, Norway, United Kingdom

(2)Countries and regions that have obtained adequacy certification under Article 45 of the GDPR (We acknowledge that the European Commission has an adequate level of data protection under GDPR.)
　(Reference： Personal Information Protection Board website)

Argentina, Andorra, Great Britain, Israel, Uruguay, Canada, Switzerland, New Zealand, Denmark, South Korea

(3)Members of APEC's CBPR system (We have legislation that complies with APEC's privacy framework.)
(Reference： Personal Information Protection Board website)

America, Mexico, Canada, Singapore, Korea, Australia, Taiwan, Philippines

(4)Countries that comply with all eight principles of the OECD Privacy Guidelines (The OECD Guidelines set out eight basic principles: (1) the principle of restriction of collection, (2) the principle of data content, (3) the principle of clarification of purpose, (4) the principle of restriction of use, (5) the principle of safety protection, (6) the principle of disclosure, (7) the principle of individual participation, and (8) the principle of responsibility.)

China

2. If the third party providing your personal information is located in a foreign country as described in (1) - (4) above, all such third parties have taken measures to protect your personal information in accordance with the Eight Principles of the OECD Privacy Guidelines.

3.The Personal Information Protection Board publishes on its website certain information that contributes to understanding the essential differences between the system for the protection of personal information in a certain country or region and the Personal Information Protection Law of our country. Please check the "Survey of Systems for the Protection of Personal Information in Foreign Countries" on the page.

(Reference： Personal Information Protection Board website)

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